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Terms and Conditions

1 General
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
1.2 A full copy of our terms and conditions are available on request.
1.3 The terms and conditions contained herein are our standard terms and conditions and apply to sales made through our website, via telephone or purchases made in store.
1.4 This website is designed for your convenience and if you have any comments or problems and any questions regarding this site and/or products and services featured on the site, please click here. If you have experienced technical problems while using this site please click here.
1.5 The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
1.6 You should not proceed with your purchase until you have read and agreed to these terms and conditions.
1.7 In order for you to contact us rapidly and communicate and in a direct and effective manner please send an email to If you have experienced technical problems while using this site please send an email to

2 Guarantees and Claims under Guarantee
2.1 We guarantee all of our product for a minimum period of 12 months from the date of delivery
2.2 These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
2.3 We will arrange to repair or replace the defective or incorrect item free of charge. Should a part no longer be available, it will be replaced with a part that most closely matches it.
2.4 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. Warranties on the waterbed mattresses only covers splits on the seams and valves, it does not cover any incision, an incision constitutes a puncture and is not validated by a warranty. This does not affect your statutory rights.

3 Site Content and Disclaimers
3.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavors to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
3.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
3.3 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

4 Applicable Law
4.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Waterbed Specialist and you the laws of England and Wales will apply at all times.

5 Product Specifications
5.1 We have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales.
Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.
Some woods will mellow with age and exposure to sunlight.
Leather products are made from quality natural leather and accordingly they many not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.
5.2 We endeavor to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown.

6 Measurements
6.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.
All dimensions specified by us are approximate.

7 Prices
7.1 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales of our products through telesales or through our showrooms.
7.2 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
7.3 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error.

8 Payment
8.1 The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
8.2 The contract shall not have been concluded until we have received your valid credit card charge or debit card payment details and we have accepted your on-line order and sent you confirmation by return e-mail to the address you have given us during the registration procedure and on ordering.
8.3 We are entitled to refuse any order placed by you.

9 Website functionality
9.1 We do not guarantee that our website will be compatible with all hardware and software which may be used by visitors to the site.

10 Ownership
10.1 The property of the goods sold by the Company shall remain the Company's until payment of the price in full, but all goods shall be at the sole risk of the Customer from the time of delivery.

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