Delivery and Returns
1.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland.
1.2 We will endeavor to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavor to fulfil your order within thirty (30) days, However it may take Four (4) to Six (6) weeks
1.3 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
1.4 If you are unable, for whatever reason, to take delivery of your order on the confirmed delivery date, we reserve the right to charge you for any subsequent deliveries.
1.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.
1.6 If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an administration fee.
1.7 If we accidentally damage goods in the course of delivery our liability for that damage is limited to the replacement of the goods or the value thereof.
1.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or re-scheduling of delivery.
2 Returns, Refunds and Your Right to Cancel
2.1 You have the statutory right to return any products you have purchased within seven (7) working days of delivery, commencing day after delivery. To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days.(Please get proof of posting certificate free from the post office if using royal mail to return goods). You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation minus the delivery/installation and collection costs. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. If in the event the goods are inadequately packaged the goods will not be collected and the company will charge you (the buyer) a collection fee.
2.2 Any cancellation must be made within seven (7) working days of the original intended delivery date commencing day after delivery, this right will cease at the point of delivery or when installation commences.
2.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
2.4 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.